On the Jenkins website, the definition for
this phrase is as follows:” Pipeline as Code describes a set of features that allow Jenkins users to
define pipelined job processes with code, stored and versioned in a source
repository. These features allow Jenkins to discover, manage, and run jobs for
multiple source repositories and branches—eliminating the need for
manual job creation and management.”
This course uses Jenkins, an open source tool to automate activities
such as build, test, package & deploy, which are generally considered typical
stages of a software delivery pipeline.
Participants will learn :
How to build their
first CI/CD [Continuous Integration / Continuous Delivery] Pipeline
Current Industry best practices such as
Pipeline as code
How to use an automation tool such as Jenkins
Software developers, systems analysts, software
managers and technology managers are ideal students for this course.
Business Analysis is a systematic process
of identifying needs in an establishment and devising means to achieve such
requirements to ensure continuous organizational improvement and for sustained
growth. Although most often the solutions are in the form of Information system
and software applications, it may also simply be a procedural requirement. This eLearning session covers skills that a
typical Business Analyst needs to possess and the tasks they would need to
complete for successful Business Analysis, such as:
Assess overall business needs
Study organizational
structures, processes, procedures and methods
Evaluate tasks and resources
Investigate existing Business
Systems
Identify gaps, problems, new
opportunities for growth
Design appropriate
solutions
Present findings to Management
Assist in development and
implementation (especially testing)
You will benefit from this course if you seek
information on what entails Business analysis as an up and coming Analyst or if
you are a senior developer, project manager or a technical leader who aspires
to upgrade your skills.
This
course is specific to calculating and preparing for risks that occur while
managing projects. Starting with the
importance of differentiating between problems, issues and risks, this course provides
clear and detailed steps to identify, prepare, analyze and mitigate project
risks. The Software Engineering Institute’s (SEI) Capability Maturity Model Integration
(CMMI) method is used as the basis for instruction and application of case
studies and exercises for better understanding of the subject.
In the realm of software systems, a requirement is a need necessitated by users of the system to solve a problem or
perform a function. The primary goal of any system is to ensure that these
needs are fulfilled. Requirements Engineering is a methodical and iterative
execution of three main steps – elicit (discover & establish) requirements,
define specifications (document interactions of the system with various
entities) and validate them (verify the feasibility of designing a system to meet
the needs).
Ken’s online course in Requirements
Engineering will provide a comprehensive understanding of this subject
explained in simple terms with relevant examples. At the end of the course, the student will know what process and steps to follow in order to perform this
important function in software engineering.
It is tailor-made for
business analysts, business managers and members of their team, business change
managers and project managers.
It is common knowledge that setting goals
have many benefits both for individuals and for organizations as a whole. Goals
provide a direction and a purpose and break up intimidating activities into
achievable projects. They improve self-confidence and push us onward towards a
better end.
However, as fruitful as goal setting can
be, getting down to actually putting them on paper requires deliberate thought
to both the goals themselves and the ways and means of achieving them.
Ken’s course on setting goals, provides context
to goal setting, draw up a road map of activities leading up to set them,
as individuals and as a part of an organizational team. Tips and advice on
follow up actions, monitoring, control and steering toward set goals are also
covered in the course.
For any given job, on one hand, there is a
set of required competencies to complete the job well and on the other, a set
of available competencies in current employees who perform this job. Competency
mapping is an HR exercise which takes inventory of these two types of
competencies and compares them, in order to identify gaps (if competency is
required but currently unavailable among employees). Such gaps could be solved
if they are trainable. It can also be used to identify employees with misplaced
skills and help identify a career path more appropriate to their skills.
Hence, competency mapping is a win-win for
the entire business.
Ken’s course curriculum covers strategies and
methods to conduct such an exercise, starting with job analysis and takes you
through the exact steps to benefit from such mapping.
Communication skills, the ability to interact with others to
convey what’s in your mind, are important attributes to possess since we live
in a social environment. In an organization, these skills are specialized and
unofficially mandatory for proper etiquette and acceptable behaviors. Ken’s
collection of courses under this category covers typically required competencies
in written, presentation, customer service in a business environment.
Under Business
Communication Skills, the essentials of email communication & telephone conversations
are taught. Style, tone and proper construction of texts are reiterated through
exercises and case studies.
Every workplace irrespective of size or
type of product or geographical location will have a diverse range in the type
of customers, who differ in personality, demeanor and style. A patron maybe
seen as difficult because of verbal abuse, bullying, constant complaining,
knows too little or too much about the products on offer, impatient etc.
To be able to remain collected and calm
while dealing with customers, present oneself with self-confidence and to be
equipped with in-depth product knowledge are fundamental requirements of
customer service personnel.
This e-learning course provides an abundance of
examples and scenarios to train you on how to overcome challenges posed by
clients and even impress them.
Multi-channel customer communication is on
the rise and companies are grappling with the right mix of channels to raise
service levels. Phone calls still remain the medium of choice among customers
to reach out to companies with complaints and service requests. Some advantages
of phone calls are said to be :
Ability to establish connection
with a live person
If hold times are short,
fastest and best method of obtaining authentic information and answers to
queries
Multiple issues that may be
related can be solved at one instance
The course on this topic teaches students phone
etiquette, appropriate responses, ways to think on your feet, phrases to avoid,
methods to employ to defuse stressful calls, etc.
Making presentations customized to the
receiving audiences is key to conveying your message accurately. The same
content will need to be presented in different ways depending on who is
listening. Developing and delivering presentations is a dynamic mix of the
visuals, the script and spontaneity. Even experienced individuals continuously
learn from every presentation they make.
This course offered by Ken is a practical
guide, filled with tips and tools that can be learned and applied to maximize the effectiveness of every presentation. It covers content development to feedback
collection and everything in between.
In customer-focused organizations, retention
or keeping customers for sustained periods yields better results than
acquiring new customers. According to the Harvard Business Review, “Depending on which study you
believe, and what industry you’re in, acquiring a new customer is anywhere from
five to 25 times more expensive than retaining an existing one…. If you’re not convinced that retaining customers
is so valuable, consider research
done by Frederick Reichheld of Bain & Company (the inventor of the net
promoter score) that shows increasing customer retention
rates by 5% increase profits by 25% to 95%.”
The criticality of learning customer
retention strategies are therefore evident.
Ken’s course on this topic presents approaches
that can be directly applied to the job made easily understandable with
real-life scenarios and examples.
Making an effort as a group to achieve a
common goal improves efficiency, boosts individual morale due to improved
camaraderie and overall increases productivity. Every member of a team has a
role to play and it is necessary to acknowledge and value every individual’s
contribution to achieving the team’s goals. There are certain types of
desirable skills and characteristics to be a team player.
This course will help you hone those qualities
that will make you an effective team member. The focus is a practical
application to on-the-job situations.
The Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013 ("POSH Act") was enacted as a comprehensive legislation to provide a safe, secure and enabling environment, free from sexual harassment to every woman.
The POSH Act was instituted to promote a safe workplace for women by ruling sexual harassment in these contexts a
punishable offense. It is also mandatory for all places of employment to create
awareness about what entails sexual harassment through training and
sensitization sessions and to provide methods of addressing complaints and
issues related to sexual harassment.
Ken is a leading provider of information and
support for POSH education. The course on POSH comprehensively covers all
topics relevant to the subject starting from an interpretation of the law, what
constitutes sexual harassment in the workplace, responsibilities of employers
and employees in every organization, the role of the internal committee etc.
Both Case studies which enunciate learning and a serious game which increases
understanding is part of the course.
Making presentations customized to the receiving audiences is key to conveying your message accurately. The same content will need to be presented in different ways depending on who is listening. Developing and delivering presentations is a dynamic mix of the visuals, the script and spontaneity. Even experienced individuals continuously learn from every presentation they make.
This course offered by Ken is a practical guide, filled with tips and tools that can be learned and applied to maximize the effectiveness of every presentation. It covers content development to feedback collection and everything in between.